With the continuing concerns over the COVID-19, or novel Coronavirus, pandemic, IMPACT Community Action Partnership is working to respond in an appropriate and proactive way by executing preventive measures to ensure the families we serve remain healthy and safe. Beginning on March 18th, 2020 we implemented our COVID-19 Action Plan.
We understand that this could create an inconvenience for already vulnerable families and we do not take that lightly. We are doing what we can to both respond proactively and effectively to the pandemic while connecting our families with necessary services.
Our COVID-19 Action Plan is as follows:
All IMPACT offices are currently closed to walk-in services.
We are requiring that all families call IMPACT at 515-518-4770 before going to an office. All IMPACT services, including our food pantries, will be implemented over the phone.
While all offices are closed to walk-in traffic, the IMPACT Drake and Boone County Resource Centers will still provide monthly food pantry services. However, families must call first and IMPACT staff will conduct the service over the phone and schedule a time when the family may pick up their items.
The State of Iowa has prohibited face-to-face applications for the Low-Income Home Energy Assistance Program (LIHEAP). Therefore, we will be taking all applications for this program over the phone. Please call 515-518-4770 to set up your phone appointment.
We will begin accepting early applications for LIHEAP starting October 1st, 2020. To qualify for an early application you must meet at least 1 of the following criteria:
- Over 60 years of age
- Household member that is disabled
- An emergency situation (disconnection, disconnection notice, broken furnace, etc.)
LIHEAP applications will be accepted starting November 1st, 2020 for all interested applicants.
Food and Personal Hygiene Assistance
Food pantry visitors must call ahead (515-518-4770) prior to coming to an office as all offices are closed to walk-in traffic. IMPACT staff will complete the intake over the phone and will schedule a time for pick-up or delivery. Families will receive a pre-packaged meal box or bag based on the number of people within their household.
At this time, all “Anytime” items will be available on a first-come-first-serve basis on shelving located outside the office doors.
Limited personal hygiene items are available at this time and families in need of these items must call 515-518-4770 to see what is available.
All other programs and services will be handled exclusively by phone. Please call 515-518-4770 for all local programs.
Monetary donations make an incredible difference during this time. With these donations, we are able to purchase food and hygiene products from suppliers at a fraction of the cost and fund various emergency needs that families face. For more information, click here.
For up-to-date information, please follow this page as well as our Facebook and Twitter pages.