With growing concerns over the COVID-19, or novel Coronavirus, pandemic, IMPACT Community Action Partnership is working to respond in an appropriate and proactive way by executing preventive measures to ensure the families we serve remain healthy and safe. Beginning March 18th, 2020 we will be implementing a COVID-19 Action Plan. Our goal is to resume normal operations as soon a possible, but due to the evolving nature of this situation, we may adjust accordingly if it is in the best interest of those that we serve.
We understand that this will create an inconvenience for already vulnerable families and we do not take that lightly. We are doing what we can to both respond proactively and effectively to the pandemic while connecting our families with necessary services.
Our COVID-19 Action Plan is as follows:
All IMPACT offices are currently closed to walk-in services.
We are requiring that all families call their local IMPACT Resource Center before going to an office. All IMPACT services, including our food pantries, will be implemented over the phone.
While all offices are closed to walk-in traffic, the IMPACT Drake, Ankeny, and Boone County Resource Centers will still provide monthly food pantry services. However, families must call first and IMPACT staff will conduct the service over the phone and schedule a time when the family may pick up their items.
The State of Iowa has prohibited face-to-face applications for the Low-Income Home Energy Assistance Program (LIHEAP). Therefore, we will be taking all applications for this program over the phone.
The deadline to apply for LIHEAP has been extended until June 30th 2020 and the moratorium protection period given to those approved by the program has been extended until May 27th, 2020.
Food and Personal Hygiene Assistance
Food pantry visitors must call ahead prior to coming to an office as all offices are closed to walk-in traffic. IMPACT staff will complete most of the intake over the phone and will schedule a time for pick-up. Families will receive a pre-packaged meal box or bag based on the number of people within their household.
At this time, all “Anytime” items will be available on a first-come-first-serve basis on shelving located outside the office doors.
Limited personal hygiene items are available at this time and families in need of these items must call their local IMPACT Resource Center to see what is available.
All other programs and services will be handled exclusively by phone. Please call 515-518-4770 for all local programs.
If you are interested in learning more about volunteering at IMPACT, please call Hannah Nelsen at 515-777-5532 or email firstname.lastname@example.org.
Looking for ways to help?
Monetary donations make an incredible difference during this time. With these donations, we are able to purchase food and hygiene products from suppliers at a fraction of the cost and fund various emergency needs that families face. For more information, click here.
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