Emergency Rental Assistance Program (ERAP)

The Emergency Rental Program is made possible through partnerships with the City of Des Moines, Polk County, and IMPACT.

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**NOTICE** 


We are not accepting new ERAP applications at this time. We have accepted the number of applications that we believe will exhaust our current funding for ERAP. If you have submitted an application, that application will continue to be processed. 

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We will reopen the program once the next round of funding is received.

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Learn more about the CDC eviction protection here

IMPACT Community Action Partnership is administering rent and utility assistance through the Emergency Rental Assistance Program (ERAP) to residents of Polk County, including the City of Des Moines. This program may provide eligible residents of the City of Des Moines and Polk County with assistance for a period of up to twelve months. Applicants must be able to demonstrate a COVID-related impact to their household income that has affected their ability to pay rent. Households must also be past due on their rent to qualify for this assistance. 

Households can apply using the online application. If you are unable to apply online, please call 515-518-4770 for other options.

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IMPORTANT: Please note that funding for Iowans in the remaining 98 counties are ineligible for assistance through IMPACT and will need to apply to the Iowa Rent and Utility Assistance program being administered by the Iowa Finance Authority.  

More information on the program that may assist these Iowans is available here.

 

 Information for Renters: 

ASSISTANCE PROVIDED:

RENT PAYMENTS:

  • Past due payments:  Available for payment owed back to March 13, 2020

  • Future payments:  May apply for up to three months of future rent assistance at a time.

UTILITY PAYMENTS:

  • For electricity, gas, propane, water, sewer, and/or trash removal.

  • Available for utility payments owed back to March 13, 2020

 

Renters are eligible for up to 12 months of combined assistance and may apply for rent assistance only, utility assistance only, or both.

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ELIGIBLE HOUSEHOLDS:

  • Renter households with incomes of no more than 80% of Area Median Income (AMI)

  • Households must be past due on their rent or utilities to qualify.

  • One or more individuals in the household have qualified for unemployment benefits OR has experienced a reduction in household income, incurred significant costs either directly or indirectly due to the coronavirus outbreak

INELIGIBLE HOUSEHOLDS:

  • Renter households with incomes above 80%AMI

  • Renter households who have not been affected by coronavirus outbreak

  • Households who cannot provide required documentation

  • Homeowner households

 Application Process: 

 

 Information for Landlords: 

 

  • Landlords will be required to verify tenant information and agree to waive all late fees and penalties through a landlord certification.  If a landlord declines, payment may be issued directly to the applicant.

  • Landlords can assist their tenants with the application - for more information please email landlords@impactcap.org.

Frequently Asked Questions

FAQ

How long does delivery take?

Local orders in Singapore:

  • Standard: 3-5 Days
  • Express: 24 Hours
Overseas Orders:
  • Standard: 1-2 Weeks
  • DHL Express: 3-7 Days
Please note that you might have to pay duties and taxes depending on your country of residence.



Can I check for a particular item in stock?

Sure! Please contact us via the chat function and register your email.



How do I claim a warranty?

We will only accept warranty claims if the following conditions are met:

  • You must have bought the product from us.
  • It must still posses a valid warranty within the given time frame.
  • You must have kept the product's receipt or prove that you bought the product from us.
For all other warranty claims, please contact the company you bought your product from. (e.g. OtterBox, Casetify, LifeProof)



Do you deal with bulk orders?

Yes we do! Please contact: sales@thedigitalgadgets.com for all bulk purchases. We will be happy to provide you with a sales quotation.



How will COVID-19 affect my order?

Due to the COVID-19 pandemic, you might experience slight delays with your order. However, most of our orders have been delivered on time.



Will I receive a warranty upon purchase?

Yes, all of our products come with at least a year of warranty. If your purchase suffers from unintentional degradation, you may request for an exchange provided you have kept your recieipt as proof of payment.



Do you provide phone case customization services?

Unfortunately, we do not provide such services at the moment. However, we are looking into it in the future.



How do I track an order?

An email will be sent to your email address after a few days. It should contain the tracking number to your order. In the unlikely event that you are unable to trace your order, please contact us via the chat function or email us at: sales@thedigitalgadgets.com