Utility Assistance

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Low Income Home Energy Assistance Program (LIHEAP)

 

What Help Is Available?

You may be able to receive a one-time payment for your utility bill if you meet income guidelines. IMPACT will help you apply for the benefit through the Low Income Home Energy Assistance Program (LIHEAP). Assistance level depends on income level, family size, the type of fuel you use to heat your home, and other factors.  If you heat your home with liquid propane (LP), you can qualify to receive a delivery of propane through this program. If you have received a disconnection notice, or if you are disconnected from your power source, we may have funding to assist you. Please read below for more information on how to contact us and apply for Crisis Assistance.

When Can I Apply?

For households with members who are above the age of 60 and/or have a disability, LIHEAP applications will be accepted starting on October 1, 2021. For all other interested applicants, LIHEAP applications will be accepted starting on November 1, 2021. Applications for both groups of applicants will be accepted through April 30, 2022.

How Can I Apply?

There are currently several ways to apply for the Energy Assistance Program at IMPACT:

Online Application: To complete an online application, please click here

Phone Appointment: To schedule a phone appointment, please call 515-518-4770.

Mail-In Application: To complete a mail-in application, please download and print the form below, then mail the completed form back to us with copies of your documentation. Please mail your application to our Administrative Office:

IMPACT Community Action Partnership

3226 University Avenue

Des Moines, IA 50311

ATTN: Energy Team

Click Here to Download the Mail-In Application (English)

Click Here to Download the Mail-In Application (Spanish)

What Documentation Is Needed?

Click here to view a list of required documentation for the energy assistance program. If you have any questions about what documentation you will need to submit, our staff are happy to help during your phone appointment. 

What If I Have a Disconnection Notice?

If you have received a disconnection notice, have been disconnected from your power source, or have a non-working furnace, we may have Crisis funding to assist you. Please call 515-518-4770 if you are in need of Crisis Assistance.

 

If you have been disconnected outside of our regular working hours (Monday thru Friday, 8:30 AM - 4:30 PM), please call 515-681-8472 or email energyassistance@impactcap.org.

Low Income Water Assistance Program (LIHWAP)

Weatherization Assistance Program

What Help Is Available?

If your water has been disconnected or you have a disconnect notice, you may be eligible for assistance with charges, fees, and taxes. Benefit payments for qualifying households are made directly to water vendors.

Weatherization Assistance Program

How Do I Know If My Household Is Eligible?

To qualify you must be disconnected, have a disconnect notice, or be at risk of defaulting on a pay arrangement. Assistance level depends on income level, family size and other factors. If you have been approved for heat assistance through LIHEAP, you are already qualified for water assistance. Just schedule an appointment to complete the application.

Weatherization Assistance Program

When Can I Apply?

Applications will be accepted starting on October 8, 2021. The application period is open year-around. LIHWAP will run through September 30, 2023, or until funds are exhausted.

Weatherization Assistance Program

How Can I Apply?

You may apply by contacting IMPACT Community Action Partnership in one of two ways:

Phone Appointment: Please call 515-518-4770 to schedule a phone appointment for water bill assistance.

Mail-In Application: You can download an application, print it out, and mail it back to us with copies of your documentation. Please mail your application to our Administrative Office:

IMPACT Community Action Partnership

3226 University Avenue

Des Moines, IA 50311

ATTN: Water Team

 

​Click Here to Download the Mail-In Application (English)

Click Here to Download the Mail-In Application (Spanish)

Weatherization Assistance Program

What Documentation Is Needed?

To process your application, we will need the following:

1. A valid form of identification (Iowa Drivers' License, Social Security Card, etc.).

2. A copy of your electric/gas bill.

3. Proof of any income within the last 30 days.

4. A disconnect notice or notice of termination for household water bill.

Weatherization Assistance Program

Weatherization Assistance Program

What Help Is Available?

Weatherization is a program established to help reduce the heating and cooling costs for low-income people- particularly the elderly, disabled, and children- by improving the energy efficiency of their homes, thereby reducing the household's energy bills.  This component works to tighten and insulate homes against the elements and to assure the safety of appliances by providing health and safety checks, appliance replacement, home insulation, minor repairs, and client education. IMPACT partners with Polk County Public Works and Mid-Iowa Community Action to provide Weatherization services to all of our service counties.

Weatherization Assistance Program

How Can I Apply?

Applications can be made over the phone; please call 515-518-4770 apply. To be eligible for Weatherization, households must be at or below 200% of the Federal Poverty Level or approved for the LIHEAP program.  Priority is determined by a state matrix that includes fuel usage and household data.

Weatherization Assistance Program

What If My Furnace Stops Working?

If your furnace has stopped working, please call 515-518-4770 to submit an application for a furnace repair or replacement. IMPACT partners with Polk County Public Works and Mid-Iowa Community Action to provide Weatherization services to all of our service counties.