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Utility Assistance

LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

What help is available?

Your household may be able to receive a one-time payment for your utility bill if you meet income guidelines. Assistance level depends on income level, family size, the type of fuel you use to heat your home and other factors. If you heat your home with liquid propane (LP), you can qualify to receive a delivery of propane through this program.

 

If you have received a disconnection notice or if you are disconnected from your power source, we may have funding to assist you. Please read below for more information on how to contact us and apply for assistance.

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When can I apply?

IMPACT will accept applications for LIHEAP beginning October 1st, 2024 through April 30th, 2025.

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Households may apply in October if they meet any of the following criteria:  

  • 1 or more members of the household are age 60 or older

  • 1 or more members of the household are disabled

  • Disconnected from heat or electric utilities

  • Disconnect notice for heat or electric utilities

 

Applications for all other income-eligible households will be accepted starting November 1st, 2024.

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  OPTIONS TO APPLY:  

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  • Appointments:​

    • Over-the-phone, In-person, and home visit options are available​

    • Call 515-518-4770 or email info@impactcap.org to schedule an appointment​​ 

      •   ATTENTION:    We are currently experiencing a high volume of calls and emails. Please leave a voicemail or email, and we will respond to the request on a first-come, first-served basis.  Please also refrain from leaving multiple requests. Thank you in advance for your patience. ​

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IMPACT Community Action Partnership

Attn: Energy Team

3226 University Ave

Des Moines, IA 50311

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  • Online: (NOT AVAILABLE UNTIL NOVEMBER 1ST, 2024) 

What if I have a disconnection notice?

If you have received a disconnection notice, have been disconnected from your power source, or have a non-working furnace, we may have crisis funding to assist you. Please call 515-518-4770 if you are in need of crisis assistance.

 

If you have been disconnected outside of our regular working hours (Monday thru Friday, 8:30am–4:30pm), please call 515-681-8472 or email energyassistance@impactcap.org. Please include name, address and phone number with emailing.

Weatherization Assistance Program

Weatherization Assistance Program

What help is available?

Weatherization is a program established to help reduce the heating and cooling costs for low-income people – particularly the elderly, disabled and children – by improving the energy efficiency of their homes, thereby reducing the household’s energy bills.  This component works to tighten and insulate homes against the elements and to assure the safety of appliances by providing health and safety checks, appliance replacement, home insulation, minor repairs and client education. IMPACT partners with Polk County Public Works and Mid-Iowa Community Action (MICA) to provide Weatherization services to all of our service counties.

Weatherization Assistance Program

How can I apply?

Residents of Boone, Marion and Warren counties may call 515-518-4770 apply. To be eligible for Weatherization, households must be at or below 200% of the Federal Poverty Level or approved for the LIHEAP Program.  Priority is determined by a state matrix that includes fuel usage and household data. Not all that qualify and apply will receive assistance.

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Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162. 

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Residents of Polk County, may contact Polk County Public Works.

Weatherization Assistance Program

What if my furnace stops working?

Residents in Boone, Marion and Warren counties may call 515-518-4770 to submit an application for a furnace repair or replacement.

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Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162. 

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Residents of Polk County, may contact Polk County Public Works.

Water Assistance

CRISIS

Weatherization Assistance Program

What help is available?

Occasionally, we have funding available for water bills. If your water has been disconnected or you have a disconnect notice, you may be eligible for assistance with charges, fees and taxes. Benefit payments for qualifying households are made directly to water vendors. Please call 515-518-4770 to ask about available funds. 

Weatherization Assistance Program

How do I know if my household is eligible?

To qualify you must be disconnected, have a disconnect notice, or be at risk of defaulting on a pay arrangement. Assistance level depends on income level, family size, availability of funds, and other factors. Just schedule an appointment to complete the application.

Weatherization Assistance Program

How can I apply?

You may apply by contacting IMPACT in one of two ways:

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Appointments: Please call 515-518-4770 to schedule a phone or in-person appointment for water bill assistance.

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Weatherization Assistance Program

What documentation is needed?

To process your application, we will need the following:

  1. A valid form of identification (Iowa Driver’s License, Social Security Card, etc.).

  2. A copy of your electric/gas bill.

  3. Proof of any income within the last 30 days.

  4. A disconnect notice or notice of termination for household water bill.

Weatherization Assistance Program

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